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RL360’s response to COVID-19

This page will provide regular updates on how we at RL360 are addressing the coronavirus (COVID-19) crisis.

6 January 2021 - Isle of Man office closure due to Covid-19

We are continuing to follow government advice and best practice with regards to the ongoing Covid-19 pandemic. Our primary aims continue to be to protect our staff, while continuing to provide the best possible level of service to our customers and our financial advisers.


Given a recent increase in cases on the Island, we have been advised by the Government to move to our staff working from home from midnight (UK time) tonight, for an initial period of 3 weeks. As such, we are transitioning our staff to work from home with immediate effect. This worked smoothly in April and May 2020 and our staff are fully equipped and trained to work remotely. Staff continue to have access to our systems and email and are working hard to ensure you continue to receive a good level of service, but please note you may experience a slightly longer than normal response time.


During this challenging period we would appreciate where it is possible for you to contact us by email, rather than by phone. Please visit our Customer Service & Office Information page where there is a list of office email addresses that we would ask you to use.


There are also some changes to the way our Dealing and Switching team and our Contact Centre will operate, as follows.


Dealing and Switching Team

Our Dealing and Switching Team can now be contacted by email only. All of the team’s staff can access these emails and will respond to them as quickly as possible.


For Dealing, the address is: dealingenquiries@rl360.com


All Dealing Instructions MUST be sent to dealinginstructions@rl360.com


Switching Enquiries, the address is switchingenquiries@rl360.com


All Switch Instructions MUST be sent to switchinginstructions@rl360.com


For Asset Transfers, the address is asset.transfers@rl360.com


Contact Centre

Our Contact Centre staff can also be contacted by email only. Again, all of the team’s staff can access emails and will respond to them as quickly as possible.


For the Contact Centre, the address is: csc@rl360.com


Payments by cheque

During this period, we may not be able to process the regular cheques/bankers drafts you send to pay your premiums. We will obviously endeavour to bank any cheques received by RL360, but where this is not possible we will hold the cheques.


An alternative is to pay your premium by bank transfer or credit card, where the product allows.