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Making a claim

If you need to make a claim, filling out forms may well be the last thing on your mind. We’ll make it as clear and easy to do as we can.


Please contact us on +44 1624 681682, or email us at underwriting@rl360.com, and we'll let you know exactly what form you have to fill in and send back to us.


But before you contact us about a death claim it is a good idea to have the following documents to hand, because we will want to see them:


  • Original death certificate with a certified translation (where the certificate is not in English)
  • Return of the original schedule and any endorsements
  • Proof of ID and address for the claimant(s)

Or if it is a critical illness claim:


  • Medical reports relating to the condition under which you are claiming

Our vastly experienced underwriting and claims team will do everything they can to process your claim quickly and sensitively.