General terms and conditions
Your use of this website and the materials on this website (the “Site”) is subject to the following terms and conditions ("Terms"). You must read the Terms carefully before using the Site. By using the Site you confirm that you have read and understood the Terms and that you agree to be bound by them.
The Terms form a legal agreement between you and RL360 Insurance Company Limited.
We may amend the Terms at any time and will notify you of the amendments by posting a notice on the Site. If you do not agree to the amended terms and conditions, you should terminate your use of the Site immediately. Your continued use of the Site will be deemed to be your consent to the amended terms and conditions.
Use of the Online Service Centre (as defined below) shall be subject to separate terms and conditions which you will be required to agree to if you wish to use the Online Service Centre.
Access to the Site is permitted on a temporary basis and we reserve the right to withdraw the Site and/or your access to the Site at any point without notice. We will not be liable to you in the event that the Site is not available at any time.
The Terms are issued by RL360 Insurance Company Limited (registered number 053002C), incorporated in the Isle of Man and having its registered office at RL360 House, Cooil Road, Douglas, Isle of Man, IM2 2SP, British Isles (“we”; “us”; “our” or the “Company”).
You can telephone us on: +44 (0) 1624 681 681. Telephone calls may be recorded. You can fax us on: +44 (0)1624 677 336 or contact us via the website: www.rl360.com.
RL360 Insurance Company Limited is authorised by the Isle of Man Government Insurance and Pensions Authority. Registered in the Isle of Man Number 053002C and in Hong Kong Number F9136. We are a member of the Association of International Life Offices.
In the Terms, the following words and phrases shall have the following meanings:-
“Client” means an individual that is a Policyholder and excludes, for the avoidance of doubt, Master Account Holders.
“Client Content” means the content of the Online Service Centre that allows Clients to access information about their own Policies and general information about the Company and its products and services.
“Data Protection Laws” means the Isle of Man’s Data Protection Act 2002.
“Master Account Holder” means:-
- a financial adviser;
- an investment adviser;
- a company that is a Policyholder; or,
- a corporate trustee that is a Policyholder.
“Master Account Holder Content” means the content of the Online Service Centre for Master Account Holders.
“Online Service Centre” or “OSC” means the part of the Site allowing access to the Master Account Holder Content and/or the Client Content and all materials thereon.
“Personal Data” has the meaning given to the term in the Data Protection Laws and includes sensitive personal data.
“Policy” means policies, plans, accounts, bonds or fund holdings provided by the Company or any part of the Company’s group.
“Policyholder” means an individual, company or corporate trustee that has a Policy with the Company or any part of the Company’s group.
“you” or “your” means you, the person entering into the Terms with us.
The information contained within the Site does not constitute financial, professional or investment advice. Professional and relevant advice should be sought by you prior to any financial or investment decisions being made by you.
The Site is provided for information purposes only and does not constitute an invitation to acquire an investment on the basis of information given here or elsewhere. The Site does not purport to give investment advice and it is important that you do not rely upon its contents to make investment decisions.
The Site should not be regarded as an offer or solicitation to sell investments in any jurisdiction. Information and materials on the Site are not intended to provide advice and no reliance should be placed on them and we disclaim all liability arising from such reliance to the fullest extent permitted by law.
The Site contains products that are not authorised in Hong Kong and are not available to Hong Kong investors. The appointed representative in Hong Kong is RL360 Insurance Company Limited's Branch office: RL360 Insurance Company Limited, Suite 3605, The Center, 99 Queen's Road Central, Hong Kong.
The Site is published and owned by RL360 Insurance Company Limited.
The headings in the Terms are for convenience only and do not affect the interpretation of the Terms. In the Terms, references to the singular include references to the plural and vice versa. In the event that any part of the Terms is held invalid by a court of competent jurisdiction, this shall not affect the remaining parts of the Terms which will remain in full force and effect.
A person who is not a party to the Terms has no right to rely upon or enforce any part of the Terms whether under legislation or otherwise.
No waiver by us of any part of the Terms will be construed as a waiver of any preceding or succeeding breach of any of the Terms.
We have the right to assign, transfer or novate any part of the Terms to any third party. You do not have the right to assign, transfer or novate any part of the Terms to any third party.
References to legislation shall include that legislation as amended or re-enacted and shall include all secondary legislation made thereunder.
The Site contains general information about the products and services of the Company.
The Company takes all reasonable steps to ensure that the information on the Site is accurate and up to date. However, we accept no liability for any errors or omissions on the Site or the information contained in the Site.
The Company does not and cannot give tax advice and shall have no liability for any loss suffered by any person as a result of action taken from the information and materials on the Site. Tax legislation varies from country to country and as such, specialist tax and legal advice should be taken before any investment is made or tax strategy implemented.
The Hong Kong Client Content and the Hong Kong Master Account Holder Content, including any product or scheme mentioned therein, has been authorised by the Securities and Futures Commission in Hong Kong (“SFC”) pursuant to section 105 of the Securities and Futures Ordinance. SFC authorisation is not a recommendation or endorsement of any scheme or product and it is not a guarantee of the commercial merits of a scheme or product or its performance. SFC authorisation does not mean that a product or scheme is suitable for all investors and it is not an endorsement of any product’s suitability or scheme’s suitability for any particular investor or class of investor. All products and schemes shall be governed by, and shall be construed in accordance with Isle of Man law, but a Policyholder residing in Hong Kong has the right to bring legal action in a Hong Kong court.
The Hong Kong Master Account Holder Content pages of the OSC are only for use by Master Account Holders who are members of the Hong Kong Confederation of Insurance Brokers or the Professional Insurance Brokers Association in relation to advice being given in Hong Kong.
Whilst we try to keep the material on the Site up to date, we will not be liable to you or to any other party for the consequences of any delays, errors or omissions in doing so.
We reserve the right from time to time to alter any part of the Site including, without limitation, product information or information made available on the Site.
We do not guarantee that the Site or the information on the Site will be available continuously and without interruption or fault and we may suspend or withdraw the Site at any time and for any reason.
We have the right to terminate or restrict your access to the Site at any time. The Terms shall continue to apply after termination of your access to the Site.
You may download the Site to a local hard disk for your personal use only or for your internal business use. You may not reproduce any part of the content of the Site without our prior written consent unless it is for personal use or for your internal business use.
You may not publish, copy, distribute, modify, transmit, or reproduce in any form (whether in hard copy, electronic or other) or otherwise use the information and materials on the Site for any purposes other than those set out in the Terms.
You must not:-
- use the Site for any illegal purpose or in any manner inconsistent with the Terms or applicable law;
- interfere with the proper operation of the Site or take any action which is likely to cause the service provided by the Site to be interrupted or degraded;
- attempt to gain unauthorised access to our computer system or that of any other user; or
- misuse the Site by knowingly introducing any virus, worm, Trojan horse or other malicious or harmful technology.
From time to time we may offer you access to products and services provided by third party suppliers at special rates. Whilst every care is taken in selecting the products, services and the suppliers, we make no warranties, representations or undertakings in respect of them, and we will not be liable or responsible to you for any costs, losses, liability, claims or damages of any kind, whether direct, indirect, consequential, special or otherwise, arising from you taking advantage of any such product or service, and your sole remedy shall be against the third party supplier in question.
We will not be liable or responsible to you for any failure to perform, or delay in performance of, any of our obligations that is caused by events outside our reasonable control (“Force Majeure Event”).
A Force Majeure Event includes any act, event, non-happening, omission or accident beyond our reasonable control and includes in particular (without limitation) the following:-
- strikes, lock-outs or other industrial action;
- civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war;
- fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster;
- impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport;
- difficulties in obtaining financial market data;
- impossibility of the use of public or private telecommunications networks;
- delays, losses, errors or omissions in or made by the postal or other delivery service or by the banking system;
- the acts, decrees, legislation, regulations or restrictions of any government or our regulator;
- failure of any telecommunications system.
What we will do with your information
We will obtain Personal Data from you through the Site and in other ways also. Any Personal Data you provide will only be used for:-
- the purpose of providing services to you;
- administration purposes;
- to respond to any enquiry, request for information or complaint;
- to provide any requested or relevant information and/or to contact you in connection with your request, query or complaint;
- analytical purposes.
We will keep your data including Personal Data for a reasonable period, even if you do not proceed to take out a product or Policy with us. By providing us with Personal Data, you consent to the Personal Data being used for these purposes including any sensitive Personal Data such as health details that you provide.
We may also obtain information from third parties about you for the purposes of identification, verification of identity, anti-money laundering checks, prevention of fraud, prevention of terrorist financing and credit reference checks. Information obtained in this way will be processed for administration purposes only.
We may collect information automatically about your visit to the Site. This information is used to:-
- monitor access and use of the Site, and allows us to gather broad demographic information, which will help us to regularly improve the Site. We may disclose aggregated information regarding demographics to third parties for reporting and analysis purposes. This information will be anonymous and will not contain information from which any individual can be identified.
If you supply an email address to us, we retain the content of the email and our response. There is no guarantee that any email you send will be received by us or that the contents of the email will remain private in transmission. If you have any concerns, you may prefer to contact us by telephone or in writing instead.
We reserve the right to review the contents of any archives, data or code resident on our systems and the Site.
Information on third parties
Where you provide us with information about another person, you confirm that they have appointed you to act for them to consent to the processing of their Personal Data and that you have informed them of our identity and the purposes for which their Personal Data will be processed.
Data Protection Laws
We will process your Personal Data in accordance with the Isle of Man’s Data Protection Act 2002, unless you are resident in Hong Kong in which case we will process your personal data in accordance with the Hong Kong Personal Data (Privacy) Ordinance.
Any information including Personal Data you provide to us or that we obtain about you may be shared with other companies both inside and outside of our group, including our reinsurers and financial intermediaries, third parties acting on our behalf and/or agents acting on your behalf.
Your Personal Data may be transferred outside of the Isle of Man, the European Economic Area and/or Hong Kong and you consent to such transfers. We may be obliged to disclose your Personal Data to our regulator and to others as required by law.
We may pass your Personal Data to any third party that is acquiring any part of our business.
The Isle of Man's Data Protection Act 2002 entitles you, on payment of a small fee, to obtain a copy of the Personal Data we hold on you. For further information please write to our Data Protection Officer at the address shown below.
You hereby consent to us sending you marketing materials and/or passing your Personal Data to third parties to allow such third parties to send their marketing materials to you. If you do not want to receive marketing materials from us or such third party, please inform our Data Protection Officer at the address below.
We will use reasonable endeavours to ensure that any Personal Data you provide via the Site is kept secure but because of the nature of the Internet we cannot guarantee the security of your Personal Data transmitted to the Site.
Please refer to your browser instructions or ‘help screen’ to learn more about these functions but note that by deleting cookies or disabling future cookies, you will not be able to take full advantage of all the functionality of the Site.
More information on cookies can be found at http://www.aboutcookies.org.
Data Protection Officer
Below are some of the things that you can do to protect the security of your personal information online:-
- You should never disclose your login details to anyone. We may, however, ask you to confirm certain information from your personal details to identify you when you contact us.
- Do not send Policy details/personal details via email. There is a risk that your email could be intercepted en route.
- When logged into an online service, do not leave your computer unattended (for safety you will be automatically logged out if the computer has not been used for a short period).
- Close your browser session once you have logged off.
- When accessing your account, be aware of other people around you, e.g. in public places such as Internet cafés, or at work.
The Online Service Centre is provided via secure web pages on the Site and pages of the Online Service Centre will have URLs that start with HTTPS rather than HTTP.
The Online Service Centre forms part of the Site and use of the Online Service Centre is subject to the Terms. In addition, access to the Online Service Centre is subject to separate terms and conditions which must be agreed in order to access the Online Service Centre.
Access to the Online Service Centre is restricted and subject to our approval. In addition, in order to access your login to the Online Service Centre, we require two pieces of information from you to verify that you are authorised to view the details. Firstly a user name is required, secondly a password is needed. Only once the two parts of the data are confirmed as being correctly entered will we allow you access to the Online Service Centre.
You can change your password at any time.
All our online transactional services are protected by ‘firewalls’ and generally accepted business security systems for doing business over the Internet. However, no technology can be entirely and totally secure and if you are not completely sure of the safety of your connection, you should not use the Site.
All intellectual property rights in and to the Site including, without limitation, the Site layout, designs, text, images, graphics, any underlying databases and the information and material on the Site are the exclusive property of the Company and no rights will pass to you other than the restricted rights of use set out in the Terms.
You agree not to alter or remove any copyright notice, trade mark or any other proprietary rights notice or mark from any of the material or information contained within the Site.
The Company’s logos, devices, name are trade marks of the Company.
You shall not reverse engineer, amend, decompile or copy any part of the Site other than as expressly allowed in the Terms or as permitted by law.
We have no control over the third party websites that you can access by hypertext link through the Site. These websites are not covered by the Terms and we are not responsible for the content or the way in which information about their users is treated. By providing a link, we are not endorsing or indicating our approval of the content of that website nor are we authorising you to access and use any information held on that website.
We make no warranties, representations or undertakings about and accept no liability whatsoever (including, but not limited to, liability arising out of any allegation that the content of any other website is misleading, inaccurate, defamatory or otherwise infringes any law or the rights of any person or entity) for any other website referred to on, or accessed through, the Site.
You will indemnify us and keep each member of our group indemnified against any and all claims, damages, losses, liabilities and costs arising from and in connection with your use and/or abuse of the Site and/or your breach of the Terms.
Whilst we will deliver the Site with reasonable skill and care and the information and materials contained within the Site has been compiled in good faith; all warranties, representations and undertakings, whether express or implied, statutory or otherwise, including but not limited to warranties of satisfactory quality, accuracy, fitness for a particular purpose and of non-infringement of the rights of a third party, are hereby excluded to the fullest extent permitted by law.
We make no representations regarding the availability of the Site and shall have no liability for any loss whatsoever arising from your use of the Site.
We make no representations that the Site or the materials contained within the Site will be free from errors.
To the extent permitted by applicable law, we make no warranties, representations or undertakings that the Site or any material on the Site will be free from viruses, denial of service attacks or other defects. We recommend that you take your own precautions to ensure that whatever you select for use from the Site is free from computer viruses or other defects.
We and other members of our group hereby exclude to the fullest extent permitted by law:-
- all conditions, warranties and other terms which may be implied by statute, common law or otherwise in relation to the Site;
- any and all liability for any direct, indirect, consequential loss or damage incurred in connection with the Site, inability to use the Site, results of use of the Site, any websites linked to the Site and any materials on the Site or contained in the Site, including without limitation, any liability for loss of income or revenue, loss of business, loss of profits, loss of anticipated savings, loss of data, loss of goodwill, wasted management time and for any other loss or damage of any kind and howsoever arising and whether arising under tort (including negligence), contract or otherwise.
We do not exclude liability for death or personal injury caused by our negligence or for any other liability we cannot exclude by law.
Anyone linking to this or any other Company website must obtain written permission from us before doing so.
The Site and the Terms are governed by Isle of Man law and any dispute or action arising out of the use of the Site and/or the Terms shall be determined exclusively in accordance with the laws of the Isle of Man. The parties submit to the exclusive jurisdiction of the Isle of Man courts, however in the event that you are a resident of Hong Kong, you may have the right to bring legal action in a Hong Kong court.
The returns from the Company capital-protected funds are directly linked to contracts arranged with some of the world's major financial institutions. The capital protection and potential returns offered are not provided by the Company and depend on the ability of these financial institutions to meet their obligations. If these financial institutions were to default on their contracts with the Company, then investors’ capital may be at risk.
Our policyholders are protected by the Isle of Man Compensation of Policyholders protection scheme which is an amount equal to 90% (subject to the provisions of the scheme).
Holders of Policies issued by the Company will not be protected by the UK Financial Services Compensation Scheme if the Company becomes unable to meet its liabilities to them.
The information contained in the Site is based on the Company’s current interpretation of UK tax legislation and HMRC practices.
As the Company is subject to Isle of Man taxation laws, any growth earned on investments is added tax-free. The rates of and reliefs from taxation may change in the future and the actual tax due will depend on the personal circumstances of the investor.
Please remember that tax legislation varies from country to country.
The value of investments can fall as well as rise and is not guaranteed.
The FTSE 100, S&P 500, Nasdaq-100, Nikkei 225 and Dow Jones EURO STOXX 50 stock market indices measure capital performance only and include no allowance for dividend payments from their constituent shares.
Past performance may not be repeated therefore it must not be used as a guide to future performance.
The Company is not responsible for, and will not compensate Policyholders in relation to, the performance of their underlying funds.
A full description of the charges and how they might affect the value of a portfolio can be found in the key features document for each product and/or Policy.
For more information, investors are reminded that the Company only deals through financial advisers. Financial advisers should contact sales support using the contact details on the Site.
If you have any questions concerning the Terms please contact us using the contact details on the Site.